Refund policy

For returns of orders shipped within the United States, return shipping costs are the responsibility of the customer, except when the item received is defective or incorrect.

We recommend using a trackable shipping service when returning an item. Wale Handmade is not responsible for return packages that are lost in transit.

If a package is returned to Wale Handmade due to an incorrect or incomplete address provided by the customer, refusal of the package, or failed delivery attempts, shipping costs and any additional fees charged by the carrier may be deducted from the refund amount.

For returns of international orders, return shipping costs are the responsibility of the customer, except when the item received is defective or incorrect.

Customs duties, taxes, import fees, and any other additional charges incurred during the return process are the responsibility of the customer and, when applicable, may be deducted from the refund amount.

We recommend using a trackable and insured international shipping service, as Wale Handmade is not responsible for return packages that are lost in transit.

If an international package is returned to Wale Handmade because the recipient refuses to pay customs duties or import taxes, refuses the package, delivery attempts are unsuccessful, or the customer provides incorrect or incomplete shipping information, all associated costs may be deducted from the refund.

These costs may include the original shipping fee, return shipping costs, customs duties, taxes, and any additional fees charged by the carrier.

At this time, exchanges are only available for defective or incorrect items.

If you received a defective product or an item different from what you ordered, please contact Wale Handmade (walehandmade@gmail.com) so we can review your case and assist you with the appropriate process.

If you prefer to exchange your item in person, you may do so at any market or event where Wale Handmade is participating, provided that the item meets the conditions established for an exchange.

Since our location may vary from week to week, we recommend following our social media accounts, where we will post the markets, dates, and locations where Wale Handmade will be participating each week.

This will allow you to visit us in person and complete your exchange directly with us.

All exchanges are subject to inventory availability. Because our products are handmade and each piece may be unique, we cannot guarantee that an identical replacement for the item originally purchased will be available.